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Terms and conditions

When purchasing from Envivo you need to accept our terms and conditions and our privacy policy.

About us

Accession ApS is a supplier for Aldi around Europe and Australia. We deal in sport equipment and electronics (such as E-Scooters, TWS earphones, ANC earphones, speakers, turntable, DAB+ radio, internet radio, action camera, dias scanner, chargers, power bank, smartphone accessories etc.).

Accession ApS
Vandmanden 34
9200 Aalborg
Denmark

CVR 31774144

Making A Purchase

All prices on this site include VAT. The cost of shipping is not included and is calculated based on the weights of the products you purchase. All prices are in euros.

At this time Accession ApS are only able to handle orders from some selected countries automatically, we apologise if this causes inconvenience. If you would like to purchase from our site and your country is not currently included, please email us and we will look into it.

Making a purchase could not be easier. Browse our catalogue and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click the 'Cart' header or click on 'Go to Check Out' after you have placed the last item in the cart and you will be asked for the details we need to be able to satisfy the order.

Before you click the 'Submit Order' you can review your order and select payment and delivery methods.

If an item is out of stock, you will not be able to add it to cart. Please check the webshop later for update in added stock.

We accept the credit cards listed when completing payment. The amount will first be withdrawn from the customer’s account on the day we ship out the goods.

Shipping and Handling

Shipping is calculated according to the weight of the products you order. Buying two or more products will probably mean less shipping cost per product.

The customer is responsible for entering their Address and Post Code correctly and for arranging collection from the Post Office or the Courier if they are not in when delivery is attempted. We will notify you when items are returned to us as the Post Office or the Courier has been unable to deliver. In this circumstance we will charge you for the Postal element of your order again before we will ship your order back to you.

All shipping is done using PostNord DK or a Courier. You may select the quality of service you wish.

Delivery Schedule

Accession ApS generally dispatch orders about one to two times a week, it may take from 2 to 15 business days to deliver product.

Credit Card Security

If you use a credit card, the order will be completed safely with our payment service providers Nets. This is done to ensure that all payments are always made over a secure connection so that your card details cannot be intercepted by third parties. Your card information is therefore never stored at Accession ApS and Accession ApS can therefore never draw more on your card than you originally approved.

Reaching Us

If you need to reach us, please email us at support@envivo.nu or call us at (+45) 70266630.


Warranty

When you buy from us you have a 24 months warranty period (except 6 months warranty item, see below).

We ask you to contact us before you send in item to us. If your complaint is justified, we will either repair, replace, refund or offer a discount in price, depending on the situation.

You need to contact us with an item fault within 2 months after you discovered the fault.

If a warranty items is returned to us and the items is without any faults or customer failed to follow the instruction manual, we reserve to right to as customer to pay for getting returned the item.

It is the customers responsibility to pack the with enough protection so it will not take damage during transportation.

Damage on items caused by incorrect handling, failure to follow the instruction manual, unauthorized modifications or misuse is not covered under the warranty.

 

6 months Warranty items

Items that take damage over time or may require maintenance from the customer to extend lifetime of item, such as batteries and wheels have a limited warranty period of 6 months as the lifetime of these parts depend on how well the customer takes care of the parts.

 

24 months Warranty items

All items (beside the ones listed above under 6 months warranty) have a 24 months warranty. The warranty period will be listed under each item when you purchase it.

Return address:

Accession ApS
Vandmanden 34
9200 Aalborg SV
Denmark

Returns Policy

14 days return policy.

If the buyer does not want the product, he can return it within 14 days after receiving the product. The product can be return to the seller at our address. Please find address further down.

The product needs to be in same condition as when it was delivered to the customer. All included accessories, manual etc. need to be included when returned. The giftbox is in some cases a big part of the value of the product so the giftbox needs to be returned to be consider return in same condition as on delivery. Therefore, we recommend you save the giftbox until after the after the 14 days return period.

When an item is returned it is the customers responsibility to pack the with enough protection so it will not take damage during transportation.

The product needs to be shipped within the 14 days of receiving the product. The buyer handles the return shipment.

The returned item should include order confirmation received from seller.

The refund will be transferred as soon as the seller receives the product and have checked the return item(s). The refund will occur within 30 days from receiving the product.  

You may contact us via email at support@envivo.nu, and we will attempt to rectify the situation with you.

Return address:

Accession ApS
Vandmanden 34
9200 Aalborg SV
Denmark

Privacy Policy

Accession ApS does not disclose buyer’s information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Complaint

If you as a buyer want to complain over you purchase you can contact us at support@envivo.nu

If we are unable to come to an agreement with the you, you can as a Danish user send a complaint to:

www.forbrug.dk

if you are located in a different EU country than Denmark you can complain to the EU commission online dispute resolution webpage: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage

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